Privacy Policy

1. Introduction

CompTeamHub ("we," "us," or "our") operates the CompTeamHub platform at compteamhub.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using CompTeamHub, you consent to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: Mailing address, student/dancer names, emergency contacts, and sizing information.
• Payment Information: Credit card or payment details processed securely through Stripe. We do not store full card numbers on our servers.
• Communication Data: Phone numbers provided for SMS appointment reminders, booking confirmations, and cancellation notifications.
• Usage Data: Information about how you interact with the platform, including pages visited and features used.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the CompTeamHub platform.
• Process transactions and send related information (receipts, invoices, payment reminders).
• Send transactional SMS messages including appointment reminders, booking confirmations, cancellation notifications, and schedule changes.
• Send email communications related to your account, events, and studio activities.
• Respond to your comments, questions, and support requests.
• Monitor and analyze usage trends to improve user experience.

4. SMS/Text Messaging

By providing your phone number and creating an account on CompTeamHub, you consent to receive transactional SMS/text messages related to your studio activities. These messages include:

• Appointment reminders for upcoming private lessons (typically 24 hours in advance).
• Booking confirmation notifications.
• Cancellation and schedule change notifications.

Message frequency varies based on your lesson schedule. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance or contact us at hello@compteamhub.com.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Mobile information and messaging consent will not be sold, shared, or disclosed to any third parties or affiliates for marketing or promotional purposes at any time.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We do not share, sell, or disclose your mobile phone number or SMS/messaging opt-in consent to any third parties or affiliates for marketing or promotional purposes. We may share non-mobile information only in the following limited circumstances:

• With Your Studio: Your basic account information (name, email) is shared with the dance studio organization you are affiliated with on the platform, as necessary to manage your enrollment, lessons, and account.
• Service Providers: We use trusted service providers (such as Stripe for payment processing) that process certain data on our behalf under strict confidentiality agreements. These providers act as data processors, not recipients, and may not use your data for their own purposes.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting your studio or emailing us at the address below.

8. Children's Privacy

CompTeamHub is designed for use by dance studios and parents/guardians. Student profiles are created and managed by parents/guardians or studio administrators. We do not knowingly collect personal information directly from children under 13 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

CompTeamHub
Email: hello@compteamhub.com